Privacy policy

Email and mailing lists

Klaviyo

Our website uses Klaviyo, a third party that handles the email traffic originating from our website and the sending of any newsletters. All confirmation emails you receive from our website and web forms are sent through the servers of Klaviyo. Klaviyo will never use your name and email address for its own purposes. At the bottom of every automated email sent from our website, you will find the 'unsubscribe' link. If you click on this, you will no longer receive emails from our website. This may severely impact the functionality of our website! Your personal data is securely stored by Klaviyo. Klaviyo uses cookies and other internet technologies to provide insight into whether emails are opened and read. Klaviyo reserves the right to use your data to further improve the services and, in that context, to share information with third parties.

Gmail

We use Gmail's services for our regular business email traffic. This party has implemented appropriate technical and organizational measures to prevent misuse, loss, and corruption of your and our data as much as possible. Gmail has no access to our mailbox, and we handle all our email traffic confidentially.

Payment processors

Mollie

For handling part of the payments in our webshop, we use the platform of Mollie. Mollie processes your name, address, and residence information, as well as your payment details, such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve the service and, in this context, to share (anonymized) data with third parties. All the above guarantees regarding the protection of your personal data also apply to the parts of Mollie's services for which they engage third parties. Mollie does not retain your data longer than permitted by the statutory time limits.

Reviews

WebwinkelKeur

We collect reviews via the platform of WebwinkelKeur. If you leave a review through WebwinkelKeur, you are required to provide a name and email address. WebwinkelKeur shares this information with us so we can link the review to your order. WebwinkelKeur also publishes your name on its website. In some cases, WebwinkelKeur may contact you to provide clarification on your review. If we invite you to leave a review, we share your name and email address with WebwinkelKeur, who uses this data solely to invite you to leave a review. WebwinkelKeur has implemented appropriate technical and organizational measures to protect your personal data. WebwinkelKeur reserves the right to engage third parties for service delivery, for which we have granted WebwinkelKeur permission. All the above guarantees regarding the protection of your personal data also apply to the parts of the service for which WebwinkelKeur engages third parties.

Shipping and logistics

PostNL

If you place an order with us, it is our task to deliver your package to you. We use PostNL's services to carry out the deliveries. For this purpose, we must share your name, address, and residence details with PostNL. PostNL uses this data solely for fulfilling the agreement. If PostNL engages subcontractors, PostNL will also make your data available to these parties.

Billing and accounting

Shopify

For keeping our administration and bookkeeping, we use Shopify's services. We share your name, address, residence information, and details related to your order.

This information is used for the administration of sales invoices. Your personal data is securely transmitted and stored. Shopify is obligated to confidentiality and will handle your data confidentially. Shopify does not use your personal data for other purposes than those described above.

External sales channels

Purpose of data processing

General purpose of processing

We only use your data to provide our services. This means that the purpose of the processing is always directly related to the order you place. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you later – other than at your request – we will explicitly ask for your permission. Your data is not shared with third parties, except to fulfill accounting and other administrative obligations. These third parties are all bound to confidentiality by the agreement between them and us or by an oath or legal obligation.

Automatically collected data

Data automatically collected by our website is processed with the aim of further improving our services. This data (e.g., your IP address, web browser, and operating system) is not personal data.

Cooperation in fiscal and criminal investigation

In certain cases, MECBOS may be obligated to share your data in connection with a government fiscal or criminal investigation. In such cases, we are compelled to share your data, but we will oppose this within the limits of the law.

Retention periods

We retain your data for as long as you are our client. This means we keep your client profile until you indicate that you no longer wish to use our services. If you notify us of this, we will interpret it as a forget request. Due to applicable administrative obligations, we must retain invoices containing your (personal) data for as long as the applicable term runs. However, employees no longer have access to your client profile or documents created based on your assignment.

Your rights

Under current Dutch and European law, you, as a data subject, have certain rights regarding the personal data processed by or on behalf of us. Below, we explain which rights these are and how you can invoke these rights. In principle, we send copies of your data only to your email address already known to us to prevent misuse. If you wish to receive the data at a different email address or by post, we will ask you to verify your identity. We maintain a record of processed requests; in the case of a forget request, we record anonymized data. All copies of data are provided in the machine-readable data format used within our systems. You always have the right to file a complaint with the Dutch Data Protection Authority if you suspect we are misusing your personal data.

Right of access

You always have the right to view the data we process or have processed that relates to you or can be traced back to you. You can submit such a request to our contact person for

Privacy matters

You will then receive a response to your request within 30 days. If your request is granted, we will send you a copy of all the data to the e-mail address we have on record, together with an overview of the processors holding this data and the category under which we have stored it.

Right to rectification

You always have the right to have the data we process (or have processed) which relate to you personally or can be traced back to you. You can send a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address we have on record that the data has been modified.

Right to restriction of processing

You always have the right to restrict the data that we process, or have processed, which relate to or can be traced back to you personally. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address provided that the data will no longer be processed until you lift the restriction.

Right of transfer

You always have the right to have the data that we process, or have processed, and which relate to or can be traced back to you, carried out by another party. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all the data about you that we have processed or that has been processed on our behalf by other processors or third parties at the e-mail address provided to us. In all likelihood, we will not be able to continue to provide services in such a case, as the secure interconnection of data files can no longer be guaranteed.

Right to object and other rights

You have the right to object to the processing of your personal data by or on behalf of MECBOS. If you object, we will immediately cease processing your data pending the outcome of your objection. If your objection is well-founded, we will make copies and/or copies of the data we are processing (or have processed) available to you, after which we will cease processing the data permanently. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our contact person for privacy matters.

Cookies

Google Analytics

Through our website, cookies are placed by the US company Google as part of the "Analytics" service. We use this service to track and get reports about how visitors use the website.

This processor may be obliged under applicable laws and regulations to provide access to this data. We collect information about your surfing behaviour and share this data with Google. Google can interpret this information in conjunction with other data sets and thus track your movements on the Internet. Google uses this information to serve you targeted ads (Adwords) and other Google services and products.

Third-party cookies

In the event that third-party software solutions use cookies, this will be stated in this privacy statement.

Changes to the privacy policy

We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy affects the way we already process data collected about you, we will notify you by e-mail.

Contact details
MECBO International
info@mecbos.com